Our Code of Practice

River Murray Training offers a range of training and assessment services that as far as practicable meet the needs of individual learners and enterprise clients.

We regularly engage with relevant industry representatives to evaluate our training and assessment services. This ensures that our graduates hold the required skills and knowledge to the standard of performance required in the workplace.

Our training and assessment strategies are developed in consultation with industry and validated systematically to ensure they are relevant to industry needs. Where your training or assessment occurs in a workplace, evidence of your performance will contribute to our assessments. Our teaching and assessment staff regularly engage with industry to ensure their knowledge and skills reflect current industry practice.

Issuance of Qualifications

River Murray Training will promptly provide parchments of any qualifications and/or statements of attainment achieved by enrolled students and provide ongoing assistance to enquiring students with regard to their record of achievements and statements of attainment.

River Murray Training applies sound and accountable financial practices within its day-to-day operations and maintains its adherence to an equitable refund policy and Fees in Advance Policy, and training guarantee, in accordance with Australian Consumer Law 2011.

Student Fee policy

River Murray Training provides information about course fees, payment options, concessions, Skills for All subsidies (where applicable), parchment replacement cost to students on its website under specific course information.

We ensure that student academic, financial and other records maintained by us are complete and accurate. These records are managed to maintain confidentiality and will not be divulged to third parties unless authorised by that student or under law. A student may view his or her records to confirm their accuracy or completeness. Refer to our Privacy Policy on our website.

River Murray Training Management and staff provide assistance to all clients to identify and achieve their desired outcomes. River Murray Training is committed to providing training and assessment services to all clients regardless of race, religion, sex, socio-economic status, disability, language, literacy or numeracy and upholds the principles of equal opportunity. Our policies and procedures ensure that you are treated fairly and receive all reasonable assistance to successfully complete your course once accepted for enrolment.

We will deal fairly and constructively with your concerns and complaints about our services.

RMT recognises that you may hold skills and knowledge that are relevant to your course outcomes. River Murray Training will assist you to gain recognition for those skills and knowledge through a process called Recognition of Prior Learning (RPL).

If you have completed relevant units of competency with another Registered Training Organisation River Murray Training will automatically credit these towards completion of your qualification (known as National Recognition).

Our organisation is committed to continuously improving the services it offers and will seek stakeholder feedback from our learners and enterprise clients about the services they have received from us. This is the basis of our Continuous Improvement process.

Clear and accurate advice is provided to all enrolling students at River Murray Training. Initial contact, orientation and the commencement of studies is supported by the provision of timely information concerning enrolment procedures, vocational outcomes, fees, access and equity, guidance and support, complaints and appeals procedures and RPL arrangements or credit transfer.

River Murray Training management and staff conduct periodic reviews to ensure that it is compliant with all state and federal legislative requirements for RTO’s including but not limited to WHS, Harassment, Discrimination, Equal Opportunity, Australian Consumer Law, and the requirements under the national VET Quality Framework.

Our marketing and advertising to prospective clients is ethical and accurate. You will be informed before you enrol of all the costs and charges you will incur throughout your course.

The complaints and appeals policy of RMT shall ensure that all complaints are dealt with in a constructive and timely manner. All complaints and appeals shall be reported in the weekly management meeting and client feedback forms shall be raised detailing the actions required to arrive at satisfactory resolve of each complaint and grievance.

Last Updated: 18-Dec-2015